Delivery & Shipping Policy
Delivery & Shipping Policy:
Upon successful transaction and payment, a confirmation will be sent to your registered email address and/or registered mobile number.
- Local shipping fees:
(i) $3.50 for the first 1kg from same vendor, to a single delivery location
(ii) $3.50 for the next 1kg or for orders with 2 vendors, to a single delivery location
(iii) For orders from 3 vendors or more combined, to a single delivery location an additional of a flat rate of $4.50 applies, inclusive of 1a(i) and 1a(ii)
1b. Food delivery:
(i) $10 per location from same vendor
1c. Deliveries are managed by the independent vendors and you may receive your orders in parts, from multiple courier companies
- International shipping fees:
2a. All shipping fees have been included in the final retail price, for up to 1kg of total parcel weight
2b. For every subsequent 1kg, a flat rate of $5 per kg applies
- Local deliveries estimated delivery times are between 4 – 7 working days
- International deliveries estimated delivery times are between 1 week – 3 weeks.
* Deliveries from Europe and Middle East are estimated to take up to 3 weeks due to the mode of delivery utilised and to keep deliveries affordable
* Our international vendors work with the local national postal companies, hence you can be assured that your order(s) is safe
- Deliveries will be made between 10am – 9pm on weekdays except Public Holidays
- M Essentials Pte Ltd will not be held liable for any missing order during transit. Should you encounter such a situation, please reach out to us, to enable us to investigate.
- M Essentials Pte Ltd will not offer refunds nor compensation for any damaged products during transit. However, we will ensure that we will work with our vendors to recover the value of the damaged products from the delivery company(s) involved and return the recovered amount to you. In that regards, we will only allow for up to 24 hours - from the time you receive your order - for you to lodge any abnormalities in your order, for any claims to be acknowledged by us. We do not accept any liabilities whatsoever.
Shipping terms & conditions may vary from time to time to accommodate changing trends